Features | Your say
Your say
Resident stories, tips, jokes, ideas or poems – even your gripes about service – whatever you’d like to share with your fellow residents!
You can send us your stories, tips, jokes ideas or poems – even your gripes about service - whatever you would like to share with other Radian residents. If your contribution appears in the R Magazine, you will win a £20 voucher.
Email us:
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or call 0300 123 1 567. You can write to us at: R Magazine editor, Radian, Drum Court, The Spain, Petersfield, Hampshire, GU32 3NG.
We reserve the right to summarise or present your work in an altered style.
How are we doing?
We regularly compile statistics that measure our performance in areas that matter to you. We also compare our performance with up to 500 other housing organisations throughout the UK. If you want to find out more about these, or any of our other performance statistics, you can visit the website: www.radian.co.uk, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it "> This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or telephone: 0300 123 1 567.
The following figures are for the period October-December 2011
|
Complaints received |
107 |
|
% of calls answered by customer services |
96.34% |
|
% of unpaid rent by residents |
7.70% |
|
Number of letters responded to in 10 days |
94.60% |
|
% of all repairs completed on time |
99.10% |
|
Emergency repairs carried out on time |
99.30% |
|
Urgent repairs carried out on time |
99.10% |
|
Routine repairs carried out on time |
99.10% |
Radian resident’s mobility experience
Resident Steve Holden tells us of his experience using a mobility scooter, and offers some sound advice…
In 2007 I became disabled following an illness. This meant that I had to use a mobility scooter if I wanted to get out and about as I could no longer walk. From the moment I first sat on my scooter my eyes were opened to whole new world of daily challenges that I’d taken for granted before.
My routes had to be planned in advance. I had to find out where the nearest dropped kerbs and crossings were, otherwise I wouldn’t be able to get on the pavement. Fortunately, Lindford has some excellent crossing points but other villages aren’t so scooter-friendly.
There are issues to contend with but it’s not all doom and gloom. Having my scooter has given me back some independence. I get out, go places and meet people. We are fortunate to have some very good accessible walks around Lindford, so I can enjoy the area I live in.
I would recommend getting a scooter to anyone who has mobility issues. It’s also worth checking if you qualify for a scooter through the Motability Scheme too. Their website is: www.motability.co.uk
To read the full article, visit www.radian.co.uk
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