In the comfort of your own home read and review documents that are specifically relevant to leaseholders i.e. service standards, procedures and policies etc.
Make sure that service standards are maintained and services are improved whilst still providing value for money.
Check that they are written in an understandable format that is in plain language and jargon free.
Documents and your responses can be communicated in your chosen format e.g post, telephone, email, or home visit. You may be given a deadline to return your comments. Click here for additional information