Low Involvement Detailed Option
Option
Voices Magazine
Level of commitment - low
Quarterly magazine.Some issues may contain surveys which should only take 5 to 10 minutes to complete.
Open to
All Rother residents.
Why take part?
Purpose - Surveys will be distributed to all residents via the magazine and should be topical and of general interest to the majority of readers. To keep residents well informed.
Outcome - Feedback from surveys will help to improve services, primarily through CIGs.
Links to - Continuous Improvement Group, Area Panels.
Skills/training required
No specific skills required.
Will / will not influence
Will influence information and service provision.
Length of commitment & who to contact
For as long as is convenient to the resident.
Contact: Community Team Leader - Rother
Option
Focus Groups
Level of commitment - low
One off small gathering or just a few sessions lasting approximately 2 hours - daytime or evening to suit.
Open to
All residents appropriate to topic being discussed.
Why take part?
Purpose - To discuss a specific issue i.e. repairs.
Outcome - To have a direct impact on the service concerned. Results are reviewed by the relevant Continuous Improvement Group and/or service group.
Links to - Continuous Improvement Groups/service procedures.
Skills/training required
No specific skills required
Will / will not influence
Will influence service provision.
Length of commitment & who to contact
One off gathering.
Contact: Community Team Leader - Rother
Option
Postal Surveys or Telephone Surveys
Level of commitment - low
10 to 30 minutes to complete.
Open to
All Rother residents, including wider community where appropriate.
Why take part?
Purpose - Satisfaction surveys, one off local surveys, Association wide surveys on a specific service you have received.
Outcome - Survey feedback will be passed on to relevant service/Continuous Improvement Group.
Links to - Continuous Improvement Group/service procedures.
Skills/training required
No specific skills required.
Will / will not influence
Will influence service provision.
Length of commitment & who to contact
For as long as is convenient to the resident.
Contact: Community Team Leader - Rother
Option
Road Shows
Level of commitment - low
Meet staff face to face and join in for as long as is convenient to the resident (i.e. 10 minutes to 3 hours).
Open to
All residents within the community.
Why take part?
Purpose - Radian comes to where residents live so that they can talk about their views and concerns.
Outcome - Opportunity to reach members of the rural communities.
Links to - Corporate objectives/Involvement Agreement.
Skills/training required
No specific skills required.
Will / will not influence
Will influence service provision, resident empowerment and help improve communication.
Length of commitment & who to contact
No commitment.
Contact: Community Team Leader - Rother if interested in holding one in your area
Option
Sheltered Housing Scheme Forum
Level of commitment - low
2 to 3 hours daytime gatherings held 3 times a year.
Open to
Residents within Sheltered Schemes.
Why take part?
Purpose - Informal meetings held throughout the area to discuss service issues, share information and establish community links.
Outcome - Helping to keep residents better informed and giving them the opportunity to make their views and concerns known.
Links to - Sheltered Housing Continuous Improvement Group.
Skills/training required
No specific skills required.
Will / will not influence
Will influence service provision and resident empowerment.
Length of commitment & who to contact
Residents to attend as and when is convenient for them.
Contact: Scheme Manager for your area.
Option
Website
Level of commitment - low
Look at website for as long or as little as is convenient.
Open to
All residents.
Why take part?
Purpose - To send in resident's information or views on services or issues.
Outcome - Feedback passed on to relevant service and/or Continuous Improvement Group .
Links to - Continuous Improvement Groups/service procedures.
Skills/training required
No specific skills required, but need to have basic IT skills and access to website.
Will / will not influence
Will influence information and service provision.
Length of commitment & who to contact
No commitment - to suit individual's needs.
Contact: Community Team Leader - Rother
Option
Life Improvement Grants
Level of commitment - low
A few hours work to prepare and submit bid.
Open to
All Rother residents.
Why take part?
Purpose - A pot of money available to groups of residents to apply for towards projects that will help improve the environment.
Outcome - Ongoing review and monitoring carried out between residents and service group.
Links to - Corporate Aims/Resident Involvement Continuous Improvement Group.
Skills/training required
No specific skills required by resident putting bid together.
Will / will not influence
Will influence service provision and resident empowerment.
Length of commitment & who to contact
One off commitment during bid process. Ongoing review and monitoring with neighbours.
Contact: Local Neighbourhood Officer
Option
Resident Checkers
Level of commitment - low
Checking a few documents a year at a time that suits the individual.
Open to
All Rother residents.
Why take part?
Purpose - To check documents that are to be sent out to a lot of people to help make sure the information is in plain language, understandable and jargon free.
Outcome - All checked documents will carry the 'residents checked' logo.
Links to - Corporate objectives.
Skills/training required
Good reading skills.
Will / will not influence
Will influence information and service provision.
Length of commitment & who to contact
For as long as is convenient to the resident.
Contact: Community Team Leader - Rother
Option
Voice I.T. (Consultation Group)
Level of commitment - low
By email, text or Radian's website, raise issues or answer Rother surveys as and when convenient.
Open to
All Rother Area residents, including the wider community, aged between 8 and 19 years of age.
Why take part?
Purpose - To give younger people a chance to have a say in what happens in their community by giving their views and/or raising issues that are important to them.
Outcome - Feedback and recommendations, where appropriate, will be passed on to relevant service and Continuous Improvement Group. However, if it involves a community partner such as the local Council, Police or Youth Service, Radian will act as a communication link and support.
Links - Charter for Added Value/Involvement Agreement/Corporate Plan.
Skills/training required
No specific skills, but comfortable with using a computer or a mobile phone.
Will / will not influence
Will influence service provision and resident empowerment.
Length of commitment & who to contact
As and when individual feels they wish to participate, depending on whether the issue being debated is of interest to them.
Contact: Community Development Officer
Option
Community Voice (Neighbourhood Newsletter)
Level of commitment - low
Quarterly estate newsletter run by residents, supported by Radian.
Open to
All Drum residents and wider community.
Why take part?
Purpose - To produce a newsletter that informs residents of what is going on in their community and how they can get involved and make a difference.
Outcome - Through involvement of residents produce a newsletter that is topical and of general interest to audience. Encourage resident involvement.
Links - Involvement Agreement.
Skills/training required
General interest in your local community. Good written skills and IT skills.
Will / will not influence
Will influence residents' perception of local issues and activities taking place. Improve communication.
Length of commitment & who to contact
As and when is convenient to the resident.
Contact: Community Development Officer
Option
Speak up (Sounding Board)
Level of commitment - low
By email, text, Radian's website, post or phone, complete 3 to 4 surveys a year, each taking 10 to 20 minutes.
Open to
All Drum residents between 18 and 35 years of age.
Why take part?
Purpose - To gain the views of randomly picked residents on a particular service under scrutiny.
Outcome - Based on feedback from the survey, recommendation may be made to the relevant Continuous Improvement Group for change.
Links to - Involvement Agreement.
Skills/training required
No specific skills required.
Will / will not influence
Will influence information and service provision.
Length of commitment & who to contact
6 months to 1 year.
Contact: Community Development Officer
Option
Interviewing staff
Level of commitment - low
Sitting on an interview panel for certain posts, usually as an observer. Approximately 2 to 3 times a year.
Open to
All Radian residents.
Why take part?
Purpose - To involve residents in selecting the right person for the right job, based on resident's needs as a service user.
Outcome - To employ people who will be able to provide a better service to residents and raise service standards.
Links to - Corporate objectives.
Skills/training required
Good listening, reading and writing skills. Will need to have read and adhere to Radian's Equal Opportunities Policy and have an understanding of the recruitment process.
Will / will not influence
Will influence service provision.
Length of commitment & who to contact
As and when required. At most, the interview process for a post can be over a 2 day period.
Contact: HR Advisor
Option
Selecting Contractors and Consultants
Level of commitment - low
Sitting on an interview panel 1 or 2 times a year to assess tenders submitted by contractors for major planned works or other large contracts.
Open to
All Radian residents.
Why take part?
Purpose - To involve residents in selecting the right contractor for the right job considering resident needs as a service user.
Outcome - To employ contractors who will be able to provide a high quality service to residents and continue to improve service standards.
Links to - Corporate objectives.
Skills/training required
Good listening, reading and writing skills. Interview and Equal Opportunity training will be given.
Will / will not influence
Will influence service provision.
Length of commitment & who to contact
As and when required.
Contact: Community Team Leader - Rother
Option
Talk Online
Level of commitment - low
Attend virtual meeting with several neighbours.
Open to
All Radian residents.
Why take part?
Purpose - To gain opinions about their community, from those residents who cannot attend meetings in person due to childcare, travel or work commitments.
Outcome - To feed opinions into multi agency action plans.
Links to - Corporate objectives.
Skills/training required
Reading and writing skills, knowledge of logging onto Drum website.
Will / will not influence
Will influence local community service provision.
Length of commitment & who to contact
As and when required.
Contact: Community Development Officer
