Radian report card

The view from our customers

We recently received a formal complaint from one of our residents about a front door which had been broken and was due to be replaced, but hadn’t been despite several requests.

We recognise that we need to deal with enquiries quickly and keep our residents informed. So we contacted the resident and explained that a target date had been entered incorrectly on an order and, as letters were sent out automatically, this incorrect date was given to a number of people.

We confirmed with our contractors that the new doors would be fitted as soon as possible, and have spoken to our staff about the matter to try and avoid any problems like this in the future.

In the same period we received a letter from another of our residents who praised our member of staff, Malcolm Watts, and Radian for supplying the Welfare Benefits advisory service.